Spectrum Healthcare Resources is excited to offer a potential career opportunity for a Medical Support Assistant at the Eastern Colorado Health Care System (ECHCS). This civilian position is an outstanding chance to contribute to the health and well-being of our Veterans while enjoying a rewarding work-life balance and a supportive patient community.
Join us in making a significant impact on the lives of those who served our country, with a focus on quality care and professional development!
Requirements:
- Must be a resident of the United States of America.
- High School Diploma or GED equivalent.
- Oral and written proficiency in English.
- Basic computer skills, including Microsoft Office Suite.
- Ability to type at least 50 words per minute.
- Basic medical terminology knowledge.
- Minimum of 6 months customer service experience.
- No health or physical disability restrictions that interfere with assigned duties.
- Must complete all required background checks and receive favorable adjudication.
- Must complete mandatory VA training (HIPAA, Privacy, VistA/CPRS, etc.).
- Compliance with OSHA standards and VA immunization/screening requirements (TB, MMR, Varicella, Tdap, Influenza, COVID-19, etc.).
Job Responsibilities:
- Schedule and coordinate patient appointments.
- Provide front desk reception and administrative support.
- Validate and update patient demographics.
- Process incoming records and ensure proper integration into systems.
- Handle Community Care consults.
- Coordinate Veteran care with internal VA providers and community care services.
- Respond to calls and inquiries in a courteous and timely manner.
- Use Microsoft Office, Teams, Outlook, CPRS, VistA, VetLink, CTM, and other systems.
- Perform pre- and post-appointment tracking and patient communication.
- Support the Patient Aligned Care Team and participate in clinic operations.
- Monitor reports and metrics such as NEAR, 90-Day Warning, etc.
- Maintain compliance with scheduling and regulatory standards (e.g., Joint Commission).
- Act as Patient Relations Representative, resolving complaints professionally.
- Maintain IT security protocols and safeguard patient information.
- Participate in team huddles and demonstrate adaptability under pressure.
- Receive training on emergency protocols and infection control.
- May work remotely, depending on assignment.
Company Overview:
Spectrum Healthcare Resources (SHR) was established in 1988 to deliver systems and processes designed to meet the unique needs of Military and VA Health Systems. SHR is a leading organization that provides physician and clinical staffing and management services to United States Military Treatment Facilities, VA clinics, and other Federal Agencies through various contracting vehicles. A Joint Commission Health Care Staffing Services firm, SHR is the military staffing division of TeamHealth, a nationwide organization that serves 850 civilian and military hospitals with a team of 9,600 affiliated health care professionals. EOE/Disabled/Veterans
