Medical Support Assistant

Spectrum Healthcare Resources has an exciting Potential opportunity and is seeking a dedicated Medical Support Assistant (MSA) to support the Department of Veterans Affairs in Spokane, WA.

This position plays a vital role in ensuring Veterans receive timely access to care while delivering exceptional customer service in a mission-driven healthcare environment.

Monday-Friday | PTO & Sick Time | Federal Holidays off | Medical, dental, vision, 401k 

As a Medical Support Assistant, you will serve as a key point of contact for Veterans, helping coordinate appointments, manage consults, and ensure smooth clinic operations.

What You'll Do

• Serve as the initial point of contact for Veterans, families, and visitors

• Schedule appointments and manage clinic access using VA electronic systems

• Maintain and monitor Electronic Wait Lists, consults, and recall lists

• Assist Veterans with scheduling and care coordination

• Provide timely and professional phone support

• Communicate clearly with clinical staff to support patient care

• Resolve patient concerns and escalate issues when necessary

• Maintain accurate patient information within electronic medical records

Customer Service Standards

• Deliver respectful, courteous service to Veterans and staff

• Address concerns promptly (initiate within 24 hours)

• Assist patients in making informed healthcare decisions

• Maintain professionalism and confidentiality at all times

• Promote a positive image of the VA mission and team

Qualifications

• U.S. Residency required

• High School Diploma or GED

• Strong written and verbal communication skills

• Typing speed of 50 WPM or higher

• Proficiency with Microsoft Office (Excel preferred)

• Experience working with electronic medical records

• Knowledge of medical terminology preferred

• Ability to prioritize tasks and work independently

Why Join Spectrum Healthcare Resources

• Mission-driven work supporting America’s Veterans

• Competitive compensation

• Full-time opportunity with stability

• Collaborative and professional healthcare environment

• Opportunities for growth within federal healthcare programs

If you're passionate about helping Veterans access the care they deserve, we encourage you to apply today.

For More Information Contact:

Alexandria Pollard

314-744-4162

Alexandria_Pollard@spectrumhealth.com

Company Overview:

At Spectrum, we utilize over thirty-five years of experience providing optimal solutions for federal agencies that are both innovative and cost-effective. We hold ourselves to the highest standard to ensure successful outcomes for the facilities and healthcare professionals we serve. As a Joint Commission Certified Healthcare Resource, dependability and service are the driving forces of our mission. 

EOE/Disabled/Veterans