Medical Support Assistant

Position Overview

The Patient Support Services Department (PSSD) serves as the front line of the NIH Clinical Center, delivering exceptional customer service, patient registration, appointment coordination, and travel support.

As a Medical Support Assistant, you will act as a trusted guide for patients and families navigating complex clinical research visits—ensuring accurate registration, smooth scheduling, clear communication, and a welcoming experience at every interaction. This is a long‑term, full‑time position in a nationally respected healthcare environment.

• Serve as the Face of NIH Clinical Center
• Manage Scheduling & Patient Flow
• Support Admissions & Patient Travel
• Provide Essential Clinical & Administrative Support

 Minimum Qualifications

• High school diploma or GED required
• Proficiency in Microsoft Word and Excel
• Strong clerical and administrative skills (scheduling, data entry, records management)
• Excellent customer service skills with the ability to remain calm in high‑volume, patient‑facing environments
• Effective written and verbal communication in English

Preferred:
Experience in a healthcare, clinical, or medical office environment.